FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR RETURN TERMS?

Return Policy for Online Clothing and Accessories:

• Returns are accepted within 14 days of receiving the product.

• Items must be unused, unworn, and in their original condition with all tags and packaging intact.

• To initiate a return, contact our customer service team with your order number and reason for return.

• Customers are responsible for return shipping costs, unless the return is due to a faulty or incorrect item.

• Refunds will be issued to the original payment method within 7 business days after receiving the returned item.

• We do not accept returns on sale or clearance items.

• Exchanges are subject to availability, and additional shipping charges may apply.

• For hygiene reasons, necklakes, rings and earrings are not eligible for return unless they are faulty.

• Please note that personalized or custom-made items cannot be returned unless they have a manufacturing defect.

• We reserve the right to refuse returns that do not comply with our return policy guidelines.

• For detailed information, please refer to our website or contact our customer service team.

WHAT PAYMENT OPTIONS CAN I USE?

Payment Options for Online Clothing and Accessories:

• We accept major credit cards, including Visa and MasterCard.

• PayPal is also available as a secure payment option.

• Cash on delivery (COD) is available for select locations.

• We do not accept personal checks or money orders.

• All payments are processed in the local currency of the customer's country.