OUR STORE POLICY
We Care About You
As TBC, we want our customers to have a pleasant shopping experience that will make them choose us again and again. That's why we believe our store policies should be fair, open and transparent. You can find our policy list below. If you cannot find the information you are looking for, please do not hesitate to contact us.
SHIPPING POLICY
How does our shipping process work?
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We offer free shipping.
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We ship your orders within 24 hours after payment confirmation.
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Our delivery time is usually between 3-7 working days.
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You can contact us within 30 days for a return or exchange.
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Returns and exchanges are free of charge.
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Please make sure your correct birth address.
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It allows you to track your order by providing the cargo tracking number.
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For items damaged during delivery, the buyer should contact us immediately.
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Customs duties and fees for international shipments are the responsibility of the buyer.
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We ship our products to the world.
This policy is designed to ensure that our customers receive their orders without any problems, taking into account their satisfaction and rights.
OUR REFUND POLICY
We offer the fastest return options for the satisfaction of our customers.
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We offer 30 days for returns declarations. -
Returns must be unused, undamaged and in their original packaging. -
Refunds are free of charge and are made within 7 working days of receipt of the payment order. -
You can start your return request by notifying customer service. -
Returns are accepted, instructions regarding the return process will be sent to you. -
Return costs belong to shipping costs.
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Control and refund of returned products, delivery of returned products to our store.
This policy is designed to ensure that our customers receive their orders without any problems, taking into account their satisfaction and rights.
OUR GUARANTEE POLICY
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All products are covered by a [duration] warranty from the date of purchase.
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Warranty covers manufacturing defects.
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Contact customer service with proof of purchase for assistance.
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We will provide repair, replacement, or refund based on the situation.
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Warranty excludes damages caused by misuse or unauthorized modifications.
This policy is designed to ensure that our customers receive their orders without any problems, taking into account their satisfaction and rights.
OUR PRIVACY POLICY
About Information Security
We value your privacy and are committed to protecting your personal information. We collect limited data necessary for order processing, shipping, and customer support. We implement strict security measures to safeguard your data and do not disclose or sell it to third parties. Your trust is our priority.